Privacy Policy
Bay Health handles personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and with the confidentiality your medical care deserves.
What we collect
To provide care we collect information such as your name and contact details, Medicare and health-fund details, medical history, test and pathology results, and records of consultations and treatment. We collect it directly from you wherever possible, or from treating practitioners and laboratories involved in your care.
How we use it
Your information is used to provide and coordinate your medical care: assessment, testing, diagnosis, treatment, referrals, recalls and reminders, and practice administration including billing. We do not use your health information for marketing without your consent.
Who we share it with
Information is shared only with those involved in your care, such as pathology laboratories, specialists you are referred to, and My Health Record where you participate, or where the law requires or permits disclosure. We do not sell personal information.
Storage and security
Records are held in secure clinical systems with access limited to the practice team, protected by technical and organisational safeguards. We retain health records for the periods required by NSW law.
Website
Our website uses analytics to understand how pages are used. These tools collect aggregated usage data, not your health information. Bookings made through HealthEngine are governed by HealthEngine's own privacy policy.
Access, correction and complaints
You may request access to, or correction of, your health record at any time. Contact the practice at 2 Cooper Street, Double Bay NSW, on 02 9327 7200, or at info@bayhealth.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
© 2026 Bay Health · 2 Cooper Street, Double Bay NSW